1. What services do you offer?

We provide professional home organisation, decluttering, and housekeeping services. This includes:

• Full home organisation (kitchen, bedrooms, living areas, closets)

• Decluttering and donation sorting

• Cleaning and housekeeping support

• Move-in/move-out organisation

• Special projects, such as seasonal organisation or office decluttering

If you have a unique requirement, just get in touch — we love custom solutions!

2. Do you offer services across the UK?

We primarily operate in the Hertfordshire region, but we may be able to accommodate clients in nearby areas. Please contact us with your postcode to check availability.

3. How do I book a service?

You can book in three ways:

1. Through our online booking form on the website

2. By email: hi@organisedlivingcompany.uk

3. We’ll confirm your appointment and provide details about pricing and preparation.

4. What are your rates?

Our pricing depends on the type of service, property size, and duration. We offer:

• Hourly rates

• Fixed-prices

• Custom quotes for special projects

Request a free quote through our booking form for accurate pricing.

5. How do you handle payment?

We accept card payments and bank transfers. Payment is due once you have signed a contract and been matched with a housekeeper.

6. What is your cancellation policy?

• You can cancel or reschedule free of charge up to 14 days before the appointment.

• Cancellations within 14 days may incur a cancellation fee of 50%

• If we need to cancel, you will receive a full refund or a rescheduled date.

7. Do I need to provide cleaning products or equipment?

No! We bring our own professional supplies and tools for most services. If you have specific products you’d like us to use, please let us know in advance.

8. Are you insured and vetted?

Yes. All our staff are fully insured, background-checked, and trained to provide professional and safe services. Your peace of mind is our priority.

9. Can you help with sensitive or valuable items?

Absolutely. While we take every precaution, we recommend securing very valuable or delicate items before our team arrives. Please let us know about any fragile items so we can handle them with care.

10. Do you offer eco-friendly or chemical-free services?

Yes. We offer environmentally-friendly cleaning options. Let us know your preferences when booking so we can tailor the service to your needs.

11. What if I’m not satisfied with the service?

Your satisfaction is important to us. If you’re not happy with the service, contact us within 24 hours, and we’ll arrange a re-clean or discuss a suitable resolution.

12. Can you work around my schedule?

Yes. We offer flexible scheduling, including evenings and weekends in some locations. Let us know your preferred time when booking.

13. Do you provide services for offices or commercial spaces?

Yes! While we focus on residential organisation, we also offer office decluttering and organisation services. Contact us for a tailored quote.

14. How long will the service take?

The duration depends on the size of your property and the scope of work. Once we assess your needs, we’ll provide an estimated timeframe before the appointment.

15. How do I contact you for more information?

You can reach us via:

• Email: hi@organisedlivingcompany.uk